Cash on Delivery (COD) is available for domestic orders and incurs a ₹100 service fee at checkout.
For exchanges requested due to reasons not attributable to Thaely (e.g., change of size or color), a ₹100 fee will also be charged.
Please check the size chart (including cm sizing) carefully before placing your order.
International Shipping
International orders incur a flat shipping fee of $30 USD.
Delivery charges exclude local taxes and customs duties. These must be paid directly by the customer to local authorities.
Thaely will not be responsible for customs charges or the disposal/displacement of orders due to lack of coordination between customers and local customs.
In case of disposal or returns arising from such issues, customers will not be eligible for a refund or replacement.
COD is not available for international orders.
Order Fulfillment & Delivery Timelines
Fulfillment time: 1–4 business days.
Shipping time: 7–15 business days, depending on the destination.
Tracking
Customers will receive tracking details via email and WhatsApp.
You may also visit the delivery partner’s website (provided in your shipment confirmation email) and use the tracking number to track your order.
Refunds & Replacements
Customers are eligible for a refund or replacement only if the order is lost or damaged during shipping.
All Super Sale or promotional sale items are final sale and not eligible for returns, exchanges, or refunds. Please check your size carefully before ordering.
While Thaely will attempt to assist in case of errors in shipping addresses, the company will not be responsible for any losses incurred due to incorrect or incomplete information.
Customers are encouraged to double-check all order details before placing their order.
